Ambulatory Call Center Representative
Ambulatory Call Center Representative
SUNY Upstate Medical University is currently seeking an Ambulatory Call Center Representative to join the Ambulatory Call Center department. Remote schedule available after training completed. The Ambulatory Call Center Representative is responsible for answering incoming lines to the call center. Utilizing extensive knowledge of Upstate Medical University services, the Representative will effectively and efficiently discern the caller’s needs and appropriately assist. The Representative will provide one call resolution, when possible, demonstrating excellent customer service and problem solving skills, while assisting callers with appointment scheduling requests, clinical area messages and all other requests regarding providers and services of University Hospital and Upstate Medical University. The incumbent will utilize several information systems and will interact with departments, services and providers throughout Upstate Medical University while documenting call activity using information systems. Presenting a positive and helpful image to all callers and performing a wide variety of call center services to assist patients and callers is essential.
Qualifications: Associate’s Degree and two (2) years of relevant health care or call center experience, preferably in a hospital or medical call center setting, or equivalent combination of education and experience. Excellent communication and customer service skills, ability to manage multiple priorities, and computer skills are required. Knowledge of medical terminology, and bilingual skills (English/Spanish) preferred. Candidates with hands-on experience using Multi-Line phone systems or Call Center phone systems also preferred.
If you are interested in joining our team, we encourage you to review the complete posting for this position at https://careers.upstate.edu/en-us/job/500007/ambulatory-call-center-representative and apply.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.