Part-time Inbound Customer Service Representative

Lee Enterprises Inc   Tulsa, OK   Full-time     Call Center / Customer Service
Posted on September 8, 2022
Apply Now
Lee Enterprises is seeking experienced Part-Time Customer Service Representatives to join our fast-paced call center located in downtown Tulsa!

Potential shifts would be scheduled during operating hours of 5:00 AMto 5:00 PM Monday-Friday and 7:00 AM to 10:00 AM on Sunday.

25 hours per week with the possibility for additional hours depending on call volume

Opportunity for you to work from home after training/OJT.

All part-time positions come with paid time off and sick leave.

What you will be doing:
  • Answering phones with polite, courteous and professional manner
  • Address everything from billing to delivery to digital
  • Ask probing questions to identify customer issue or concern
  • Knowing when to escalate an issue or concern
  • Provide online support for current print and digital subscribers
  • Handle all calls with customers so that the customer is 100% satisfied when the call ends
  • Maintain customer satisfaction ratings outlined in company policy
  • Meet or exceed minimum performance standards outline in company policy
Ideal candidates will have:
  • High school diploma or equivalent
  • Superior phone etiquette skills
  • Excellent verbal and written communication skills
  • Ability to multi-task while maintaining on-call accuracy
  • Familiarity in Outlook and Word
  • Ability to sit for extended period of time
  • Willingness to work flexible schedule including day, evening, weekends and holidays
  • Ability to type 30 WPM without errors
  • At least 1 year experience in customer service preferred
Come join Lee Enterprise's team in servicing customers nationwide, a seat is waiting for you!