Program Specialist 2 - Dental Hygiene

Eastern Washington University Cheney, WA Full-time Administration / Clerical

Posted on April 19, 2024

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Program Specialist 2 - Dental Hygiene

About Eastern Washington University:
Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. EWU’s 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington’s second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor’s and master’s degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.

Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a ’22-’23 College of Distinction (CoD). Money magazine recently named EWU as one of its Best Colleges in America 2023.
Tribal Land Acknowledgement
Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place—the knowledge that comes from the land.

Job Summary:

This recruitment will close to further applications at midnight on Friday, April 26, 2024.

The College of Health Science and Public Health and Eastern Washington University invites applications for a full-time Program Specialist 2 in the Department of Dental Hygiene at Eastern Washington University.

The Dental Hygiene Program Specialist 2 reports to the Dental Hygiene Department Chair and is responsible for coordinating program services and resources for four programs: the Master of Science in Dental Hygiene, the online Bachelor of Science in Dental Hygiene Degree Completion program, the Bachelor of Science in Dental Hygiene entry level program, and the Bachelor of Science in Health Science program. The position requires performance of tasks and application of knowledge unique to the programs. The position oversees day-to-day program operations and resolves problems within an assigned scope of authority. The position plans, organizes, directs, and coordinates operations of the assigned programs as delegated by the department chair and or program director. The position interprets, reviews, and applies program policies and procedures, and develops plans for carrying out program activities. The position assesses the needs of the programs and makes recommendations to the department chair and/or program director. The position serves as the program liaison, has extensive contact with program participants, and provides advising and consultation to students, faculty, and outside entities regarding the programs.

The Dental Hygiene department is housed in the College of Health Science and Public Health (CHSPH), based on Eastern's downtown Spokane campus. The college and department prepare students to help meet the growing market demand in the critical fields of health care and education. The college is home to several nationally accredited undergraduate and graduate programs with an increased focus on inter-professional education (IPE). As a premier college serving the educational needs of the health care practitioners, CHSPH includes nursing, occupational therapy, physical therapy, communication sciences and disorders, public health and health administration, wellness and movement sciences, dental hygiene, and Regional Initiatives in Dental Education (RIDE). The Dental Hygiene program has served the region for more than 50 years, offering the only Bachelor of Science degree in Washington State. The Dental Hygiene department also operates a clinic which provides care to more than 2,000 underserved people each year.

Eastern Washington University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution. Eastern Washington University is an affirmative action/equal opportunity employer, and applications from members of historically underrepresented groups are especially encouraged.

On top of salary, the university offers a comprehensive benefits package including health insurance, life and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 12 paid holidays per year and fringe benefits, such as tuition waiver for employees, discounted EWU sports tickets and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits/insurance/.

EWU expands opportunities for personal transformation through excellence in learning.

Required Qualifications:

Bachelor’s degree (any field)
Work experience in higher education involving one or more of the following:
- Working in an administrative capacity
- Providing program management or program support beyond entry level work
- Working in a capacity involving student services
Demonstrated ability to apply a culturally responsive and flexible approach that is supportive to the diverse needs, including universal access, of our students, faculty, staff, and the public.

Preferred Qualifications:

Bachelor’s Degree in Communication Studies, Health Administration, Business Administration, Public Administration, or Health Services Related Field.
Master’s Degree in Health Administration, Business Administration, Public Administration, or Health-Related Field
Experience in using Banner Student Management System
Experience in student recruiting
Experience in web design
Experience in program management

Other Skills and Abilities:

Job Duties:
% of Time: 50
Responsibility / Duty: Planning, Organization and Coordination

Coordinate program services and resources for four programs: MSDH, BSDHDC, BSDH, BSHS.
Develop plans for carrying out program activities.
Respond to potential applicant inquiries and resolve student issues related to program requirements.
Assess needs of the programs and make recommendations to the Department Chair and/or Program Director.
Interpret, review, and apply program policies and procedures.
Serve as the program liaison and have extensive contact with program participants.
Develop website contents and maintain changes for MSDH, BSDHDC, BSDH, BSHS programs.
Assist with updating student information documents such as catalog, handbooks, transfer guides, and application materials.
Support Director of the BSDH Degree Completion and BSHS programs.
Prepare minutes of entry level, degree completion, and master’s degree faculty meetings.
Files, scans, and copies paperwork for Department Chair and Program Director.
Schedules meeting rooms for Department Chair, Program Director, and GSA.
Provides secretarial support as needed to Department Chair and Program Director.
Other related duties as assigned

Essential Function Indicator: Yes

% of Time: 25
Responsibility / Duty: Admissions

Manage the Admission process for the MSDH, BSDHDC, BSDH, and BSHS programs.
Arrange and participate in programmatic Information Sessions.
Assist with holistic admissions process
Coordinate Admission Interview Day for BSDH Entry Level program
Assist with evaluating transfer transcripts from other academic institutions for equivalencies and application to degree programs.
Assist students on academic, career, and personal issues; identifies the educational and career options appropriate for each student and assists with the analysis of each option.
Communicate with Cheney campus staff to update Degree Works audits, receiving applications, declaring majors, clearing holds, updating registration status.
Interpret and explain college and university policies and procedures; participates in preparation of orientations and presents academic information to new students.
Track student progress through EWU admission process.
Other related duties as assigned

Essential Function Indicator: Yes

% of Time: 15
Responsibility / Duty: Student Support

Support students in the MSDH, BSDHDC, BSDH, and BSHS programs.
Facilitate pre-matriculation documents for students admitted into the BSDH Entry Level program.
Monitor academic progress of MSDH, BSDHDC, BSDH, and BSHS students; determines eligibility and satisfactory progress toward degree; communicates findings to department chair and program director.
Maintain student files and records for students; documents all pertinent student information; updates computerized information system regarding changes to student status;
Tracks student documents in Canvas
Assist students with the use of the university registration program using BANNER, clear holds, track payments, fees.
Other related duties as assigned

Essential Function Indicator: Yes

% of Time: 10
Responsibility / Duty: Recruitment

Assist in recruitment of potential students to the MSDH, BSDHDC, BSDH, and BSHS programs.
Guide potential students on academic requirements; describes courses and curriculum, disseminates information regarding registration procedures and prepares recruitment packets.
Develop marketing materials; website, social media accounts, postcards, newsletters, brochures, PowerPoints and PDF fillable documents.
Travel to in-state and out-of-state conferences and career fairs to recruit for programs.
Other related duties as assigned

Essential Function Indicator: Yes

Conditions of Employment:
This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.

This position is covered by the Washington Federation of State Employees’ Collective Bargaining Agreement.

Upon hire you must complete required DEI, Hazing, Harassment and Title IX training, and other federal, state & university mandated trainings. You can access the online training at https://inside.ewu.edu/hr/training-resources/ or complete the training in person or via Zoom. In person and Zoom training opportunities will be posted on InsideEWU and are listed on Human Resources’ https://inside.ewu.edu/hr/training-resources/.
Salary Information: The salary for this position is $43,248 (minimum) up to $49,860. Where the hired candidate will begin within this range is dependent on education, experience, and skills.

Posting Date: 03/15/2024
Open Until Further Notice: No
Closing Date: 4/26/2024
Screening to Begin: 03/29/2024

Special Instructions to Applicants:
Submit your application materials through our online applications portal provided below. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381.

To apply, visit https://jobs.hr.ewu.edu/postings/12144

EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.

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