Enrollment Systems Administrator
DePauw University
Greencastle, IN
Full-time
Education
Posted on April 13, 2024
DePauw University is an Equal Employment Opportunity Employer: Women, members of underrepresented groups, and persons with disabilities are encouraged to apply.
Position will remain open until filled.
Please go to University Profile for more information about DePauw.
This position is eligible for remote or hybrid work. Remote employees may need to travel to campus at least four times per year for training, retreats, and team development. DePauw will hire remote employees from the following states: Indiana, Michigan, Illinois, and Wisconsin.
POSITION SUMMARY
The Enrollment Systems Administrator plays a crucial role in supporting the admission office by managing and optimizing the Slate CRM system. Reporting directly to the Vice President for Enrollment Management, this position is responsible for overseeing the technical aspects of enrollment systems to ensure efficient operations and data management. The Enrollment Systems Administrator facilitates enrollment staff systems training ensuring technical proficiencies on the admission team and troubleshooting when necessary. This position is key to ensuring the success of enrollment management goals and contributing to the university mission to prepare the leaders the world needs.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
CRM Management:
- Maintain and customize the admission CRM system to meet the specific needs of the admission office.
- Develop and implement workflows, forms, and communication plans within CRM.
- Provide training and support to staff on the effective use of CRM.
- Support financial aid systems management when needed.
- Ensure data integrity within the enrollment systems by regularly auditing and cleaning data.
- Generate reports and analyze data to support decision-making processes for enrollment management.
- Implement data security measures to protect sensitive information.
- Identify opportunities for process improvement and system enhancements within Slate CRM.
- Collaborate with stakeholders to streamline enrollment processes through automation to leverage recruitment practices.
- Stay updated on industry best practices and new features of CRM.
- Serve as the primary point of contact for technical issues related to enrollment systems.
- Troubleshoot system errors, provide solutions, and escalate complex issues when necessary.
- Support technical needs of the operations team and communications/marketing teams to ensure success.
- Coordinate with information technology colleagues and external vendors for system maintenance and upgrades.
- Work closely with various departments to ensure seamless integration of enrollment systems with other university platforms.
- Communicate system updates, changes, and training opportunities to staff members.
- Participate in meetings, committees, or projects related to enrollment management initiatives.
- Meticulously document systems procedures and practices.
- Perform additional tasks and projects as assigned by the VPEM.
- Support the DePauw's mission, vision, and values.
- Contribute to the advancement of DePauw's strategic plan.
Competency Statement(s)
- Accuracy - Ability to perform work accurately and thoroughly.
- Adaptability -- Ability to adapt to change in the workplace.
- Analytical Skills - The ability of the individual to gather raw data and to process that data into a meaningful form.
- Applied Learning -- Ability for an individual to take part in needed learning activities in a way that makes the most of the learning experience.
- Change Management - The ability of the individual to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.
- Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Customer Oriented - A desire to serve both external and internal clients by focusing effort on meeting the clients' needs, understanding their concerns, and seeking to build trust.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Diversity Oriented - Commitment to valuing a variety of different experiences, encouraging input and collaboration from campus stakeholders, including being mindful of experiences related, but not limited to: age, gender, race, ethnicity, religion, socio-economic status, LGBTQ, and/or job type.
- Interpersonal - Ability to develop and maintain relationships with others.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Presentation Skills - Ability to effectively present information publicly.
- Self-Motivated - Ability of the individual to reach a goal or perform a task with little supervision or direction.
- Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
- Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.
Experience: Minimum of three years' experience in an undergraduate admission office is required.
Communication/Language: Strong: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Computer Skills:
- Demonstrated expertise in using Slate CRM
- Technical proficiency in Microsoft Office applications (Word, Excel, PowerPoint), Google applications, data visualization software and ability to learn other computer software programs.
- Strong analytical skills with the ability to interpret data and generate meaningful reports.
- Must demonstrate problem solving ability, creativity, and enthusiasm to contribute to a team.
- Excellent communication skills and the ability to work collaboratively in a team environment.
- High sensitivity for confidential information related to students, parents, personnel or other matters of importance.
- Must be able to work with minimal supervision; handling several responsibilities at one time with potentially conflicting deadlines.
- Professional attitude and appearance are required.
- Commitment to working in a diverse, international campus environment.
