Emergency Communications Supervisor
The Department of Public Safety Communications and Emergency Management has multiple vacancies for Emergency Communications Supervisors to lead the work of an assigned shift in the County's Emergency Communications Center (ECC). This is complex communications work supervising the receipt and processing of 9-1-1 emergency and non-emergency calls as well as the dispatch and coordination of Police, Fire and Emergency Medical Services (EMS) personnel and equipment.
The Emergency Communications Supervisors will work collaboratively with other Supervisors on any one of the four assigned shifts. The employee plans, organizes, schedules, assigns, evaluates, and directs the work of subordinate personnel; provides technical assistance in emergency communications; responds to inquiries and resolves problems raised by staff and other customers; and participates in the work of an assigned shift of the County's Emergency Communications Center.
The Emergency Communications Supervisor works closely with Police and Fire supervisory personnel, with other County agencies, and with the public safety departments of other jurisdictions within the region in the coordination of operational efforts. Overall supervision and direction are provided by the Emergency Communications Center Operations Manager.
Selectee must be willing and able to work on any ECC shift assigned.
Major Duties:
- Leading the work of an assigned shift in the Emergency Communications Center (ECC), including, monitoring and maintaining shift schedules and coordinating tasks and assignments to ensure appropriate staffing levels; providing technical expertise in ongoing and complex situations to ensure appropriate functioning of the ECC; identifying and recommending corrective action for needed performance improvement; counseling, mentoring, and supporting employees;
- Directing and participating in the implementation of staff training, including monitoring and providing input in the evaluation of staff performance; completing monthly quality assurance evaluations and reviews; conducting bi-weekly meetings with trainees to review progress, identifying and discussing issues, revise training plans; and scheduling work;
- Dispatching, coordinating, and monitoring emergency and non-emergency response of police/fire/EMS units including participating in call taking, teletype, and police/fire/EMS dispatch duties; and reviewing calls for service and assigning units using the Computer Aided Dispatch (CAD) system;
- Reviewing standard policies and procedures; recommending, developing and implementing changes to existing standard policies and procedures; researching, developing and maintaining operational procedures and guidelines for situational awareness; and preparing reports, maintaining files and documenting ongoing shift activities; and
- Operating and troubleshooting duty-related equipment; monitoring all equipment (e.g. computer dispatch system, 911 system, radio systems, etc.) to ensure proper operation; and notifying appropriate support of equipment problems and failures.
- The ideal candidate will have exceptional oral and written communication skills to effectively lead, provide training, and counseling staff.